Privacy Policy

Last updated: 18 June 2025

1. Who we are

Sopgood Cleaning Ltd (“Company”, “we”, “us” or “our”) is a private limited company registered in England & Wales (Company No 16526103). Address: Flat 7, 101 Waterloo Crescent, Nottingham, NG7 4AX, UK. E-mail: hello@soopgoodcleaning.co.uk.

2. Scope

This policy explains how we collect, use, store and share personal data when you visit our website soopgoodcleaning.co.uk or engage our cleaning services.

3. Data we collect

• Website data – IP address, browser type, pages visited, cookies.
• Enquiry data – name, e-mail, phone, service details you provide via forms, e-mail or phone.
• Client data – site addresses, billing details, access instructions and notes necessary to perform a clean.

4. How we use data

• Respond to enquiries and provide quotes.
• Deliver and manage cleaning services you’ve requested.
• Issue invoices and process payments.
• Maintain internal records (book-keeping, insurance, tax).
• Improve our site through aggregated analytics.

5. Legal bases

We process personal data under the following UK GDPR bases:

• Contract – to fulfil a booking or quotation request.
• Legitimate interests – to run and secure our website, prevent fraud, maintain business records.
• Consent – for optional marketing e-mails (opt-in, with the right to withdraw at any time).

6. Sharing data

We do not sell your data. We share it only with:

• Our accountant and HMRC for statutory reporting.
• Payment processors (e.g. Stripe, PayPal) when you pay online.
• Insurers or legal advisers if required to handle a claim.
• IT providers who host our e-mail and website, bound by confidentiality agreements.

7. International transfers

Our primary servers are in the UK/EU. Where third-party providers transfer data outside the UK, they rely on adequacy decisions or Standard Contractual Clauses.

8. Retention

Quotes and enquiry e-mails: 12 months.
Client records and invoices: 6 years (UK tax law).
Cookies: per the lifespan stated in your browser (see below).

9. Cookies

We use minimal first-party cookies for session security and anonymous traffic stats via Plausible Analytics (no personal data stored).

10. Your rights

You have the right to access, correct, erase, restrict or object to processing of your personal data, and the right to data portability. To exercise any right, contact us at hello@soopgoodcleaning.co.uk. If unresolved, you may complain to the UK ICO.

11. Changes

Policy updates will be posted on this page with a new “Last updated” date.

12. Contact

Questions? E-mail hello@soopgoodcleaning.co.uk or write to our registered address above.